All Business, Good & Bad

Sometimes, an awful consumer experience. Let's call them out. Okay, mostly. But sometimes awards. Yes? All the accounts are truthful. The names have been changed to protect the innocent and guilty alike. Email me with your stories and I'll include them.

Monday, June 18, 2007

Reaction to TGI Friday's Post

I was just going to respond to the comment, but the length of the retort warrants its own post.

Sometimes a comment comes across that is so ...wrong, that I spend the weekend talking to myself in the car, irritated and confounded by the stupidity. This is one such case. The only comment from the TGI Friday's post:
fullgrownjsbx said...

your are a douche bag of massive proportions. you are the reason why restaurants can't keep there prices down. always looking for a hand out. if you have a problem solve it then instead of writing this annoying blog. :-)
My retort:

Dear fullgrownjsbx,

I don't mind being referred to as a douchebag (that's one word) if, in fact, signs of douchebaggery abound. However, after careful review of this post, there is absolutely no douchebaggery afoot.

You see, fg, a restaurant is a for-profit business. A business exists for one sole purpose: to make money. For that reason alone, the idea that restaurants have any incentive or desire to keep their prices down for the benefit of the consumer is absurd; the only reason for a business to lower prices is to increase demand and overall profit.

In order to make profit, a restaurant should be good at what it does: provide service, food, and experience on par with expectation. For example, if you go to Dick's, you expect to be insulted. But Friday's is selling quality and unique food choices, quality service, and a better-than-average experience. For that combination, I pay a little more than I would at, say Applebees and much more than McDonald's or Skyline Chili.

I am not looking for a handout and have gone ahead and solved my problem quite efficiently. If I am patronizing a restaurant and do not receive the quality of service/food/experience that that restaurant promises and I am paying for, I am going to let them know. In this case, TGI Friday's fell very low on my list of dining options, putting them in the position of making less money from my disposable income. However, by making a $5 or $10 investment, they have raised their ranking, and when I go to spend that certificate, I will probably end up spending 4 to 5 times their investment, raising their profit.

To conclude: They promise and deliver and deliver. Then one time they don't. I mention my disappointment. They do what they're supposed to do (sorry!) and I follow suit (s'okay, thanks for thinking enough of it; I'll be back).

One more thing, asshat: proper grammar makes you at least credible as opposed to coming off as a complete choad, ignorance of the economy aside.

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