All Business, Good & Bad

Sometimes, an awful consumer experience. Let's call them out. Okay, mostly. But sometimes awards. Yes? All the accounts are truthful. The names have been changed to protect the innocent and guilty alike. Email me with your stories and I'll include them.

Friday, February 15, 2008

FTD and Local Florist: Valentine's Violation

For the first and last time I've used FTD to send Mrs. Shambles flowers. The level of inconvenience that exists is thus: on a busy day like Valentine's Day, FTD is the only party supposedly in contact with the florist. Mrs. Shambles goes to work very early and therefore leaves work early, and there was no way for me to contact the florist. Which brings us to lesson one:

Always order locally whenever possible, in whatever endeavor. It's one of those things I generally try to do, but was seduced by the ease of a central online ordering system. But, meh, that's my own fault.

Here's the arrangement I ordered for my wife:

FTD Sweethearts Bouquet

Yay, how pretty! And Mrs. Shambles' favorites: daisies!

Please note: by balance, this should include 3 large, pink Gerber dasies, about 12 white daisies, at least 6 roses, and a handful of red carnations.

Here's what Mrs. Shambles received for Valentine's Day when she got to work this morning:

FTD Sweetheart Bouquet Bullshit

Please note: a single, wilting Gerber daisy and a couple of weak carnations. No white dasies. No roses. Lots of filler.

I'm calling to get my money back. Mrs. Shambles used to be a florist and even she says this is a big box of suck: not what I ordered and certainly not a reasonably adequate substitute.

Bad Business to FTD and Jack Herb Florist.

UPDATE: I've spoken to FTD and the Southern CSR was very nice and calm, and when I explained the discrepancy between what I ordered and what was delivered, was very disappointed. They will be contacting Jack Herb Florist and I should hear back soon.

UPDATE II: I got the refund, which was lovely. We also got a coupon from Jack Herb Florist for more flowers.

The sad ending to this debacle is that Jack Herb Florist - and other florists - will always do what they did: accepting orders from FTD even after they can actually fulfill the orders. Why? They are rarely called on it. A woman receiving a bouquet will generally not say to the sender "It doesn't look like you got the flowers you paid for." Sender is happy for ordering the flowers; Receiver is happy for getting flowers; Florist gets the money and satisfaction of successfully ripping you off.

Call them on it.

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