All Business, Good & Bad

Sometimes, an awful consumer experience. Let's call them out. Okay, mostly. But sometimes awards. Yes? All the accounts are truthful. The names have been changed to protect the innocent and guilty alike. Email me with your stories and I'll include them.

Wednesday, January 25, 2006

Verizon/Sprint (or Any Cell Company) - Bad Business July/August 2002

So a couple of years ago, I was sitting pretty with Verizon. Except that every month, I went over my minutes. Seeing an ad on TV, I called to see if I could get the deal. Verizon was very good about upgrading your plan. Unfortunately, it turned out that I only had a "dual-mode" phone. I needed at "tri-mode" phone in order to get the deal. To get that, of course, required a two-year contract.

But this whole thing soured me. Why would I rejoin a contract that was limiting me so?

I decided to abort. The first woman I spoke to said that it would be over $100 to cancel my contract. Really? Because when I signed up, no one mentioned the excess fees involved in cancelling (Remember Lease prices before the big disclosure scandal?). So I stayed for another month and called back. This woman said that it would be about $40 to cancel. Sweet. I talked to my wife, set up an account with Sprint, and called them back. Suddenly, it was over $100 again.


So I dumped on a supervisor. This was not acceptable. But after wrangling and complaining, I still was only let off at about $87.

Point being: Get the cancellation info in writing before you commit. They're all shady.


My one friend was happy with Sprint forever. Praised them whenever he had a chance.

But then he went to Mexico.

He was sold a package that would allow him to call home in the US for a very small fee. The package cost about $75. When he got down there, he could rarely get connected. And when he got back, he found that the times he did get connected cost him several hundred dollars.

Did I mention that this was his honeymoon?

So, speaking to a supervisor, he found out that the package never shoud have been sold to him, especially by a lower-level, local person. But they wouldn't reduce his bill.

He spent a good deal of his wedding money paying for Sprint's goof.

Lesson: Speak to a supervisor before purchasing ANY plan.

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